How can we help?
Answers from the HostedScan team on setting up scans, internal network scanning, reports, and billing, and on fixing scans that fail or run long.
Account & Billing
Account & Billing
Manage your HostedScan account and subscription: billing details, target pricing, cancellation, account deletion, SOC 2 status, and our W-9.
Last updated on 20 Oct, 2026
Articles
How do I update my billing information?
How to change your credit card, billing address, plan, or business tax ID in the Stripe customer portal from the HostedScan billing settings page.
How do I delete my account?
How to permanently delete your HostedScan account and all of its data from the General settings page. Deleting the account also cancels your subscription.
How do I cancel my subscription?
How to cancel your HostedScan subscription from the billing settings page, and what happens to your scan data and targets when you cancel.
Is HostedScan SOC 2 compliant?
HostedScan LLC is SOC 2 Type II audited. You can request the SOC 2 Type II report and review our security controls on the HostedScan Trust Center.
How does HostedScan's Target Pricing work?
Your HostedScan plan includes a number of scanned targets per billing month. Learn when a target counts, how rescans work, and when the count resets.
HostedScan's W9, Tax Payer Identification (TIN) EIN
Download the W9 for HostedScan LLC, with its Employer Identification Number (EIN), for your vendor onboarding, accounts payable, or tax records.