Free trial accounts receive cached scan results after an initial scan to prevent excessive or abusive scanning through the free trial program.
Paid accounts never get a cached result. Paid accounts always get a new, full result.
How can we help?
Answers from the HostedScan team on setting up scans, internal network scanning, reports, and billing, and on fixing scans that fail or run long.
Configuration
Why did a scan return a cached result?
A free trial account may get a cached result from an earlier scan, which prevents abuse of the free trial. Paid accounts always get a new, full scan result.
Last updated on 28 Oct, 2026